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What Does Becoming a HUB Referral Partner Entail?

Becoming a HUB referral partner means two things:

  • Your agency’s information will be added to the HUB’s software system as a referral source or service provider. (You can update and/ or remove your agency’s listing in the HUB database at anytime.)
  • You will have access to the Care Coordination Systems referral portal. This will allow you to search for clients by name, make HUB referrals, and have access to aggregate reports on progress of your referrals through the HUB.

View our Becoming a Referral Partner webinar or the Community HUB Referral Partner Toolkit for a more thorough introduction and further details.

UPDATED North Sound Community HUB Eligibility Criteria [March 2020]:

Individuals who meet HUB eligibility will be:
• On Medicaid or Medicaid-eligible.
• Resident of Island, San Juan, Snohomish, Skagit, or Whatcom county.
• Experiencing any of the following:
– Behavioral health and substance use concerns.
chronic disease or pregnancy.
– Homelessness: Homeless at least one month during the year.
– High utilization across health care, emergency and/or criminal justice services. 

How to Refer to the North Sound Community HUB

The Community HUB accepts referrals from medical and behavioral health providers, emergency departments, human services/social services, community based organizations, community health workers, and community members.

We are currently accepting referrals via the Care Coordination Systems platform. Getting set up in CCS is easy, and referrals can be made immediately after setup.

HUB Referral Toolkit (updated June 2019)

  1. Request login credentials to CCS by emailing
  2. Review CCS user guide.
  3. Login to CCS and begin making referrals.

What Happens After You Make a Referral

Step one:  The Community HUB receives a referral.

When North Sound Community HUB receives a referral, the HUB’s Intake Coordinator verifies the client meets the eligibility criteria and checks to see if the individual is already working with a care coordinator.

Step two:  HUB sends referral to a Care Coordination Agency (CCA).

The HUB will assign client to a CCA, who will then assign a care coordinator to connect with the individual directly or via the referral source.

Step three: Client meeting and enrollment.

At the initial meeting, the CCA’s care coordinator will ask the individual to complete and sign the Release of Information and Consent Form, which then goes back to the HUB.